Frequently Asked Questions

To get started with our services, simply contact us to schedule an initial consultation. We'll discuss your specific logistics needs, provide a tailored solution, and guide you through the onboarding process.

Yes, but we specifically focus on providing boutique logistics services to a select group of clients. Our personalized approach allows us to offer high-quality service regardless of your business size, but we intentionally maintain a limited client list to ensure each client receives our full attention.

We work with clients across a range of volume requirements. While we don't have a strict minimum, our services are best suited for businesses with regular shipping needs. Contact us to discuss your specific requirements and we'll determine if our services are a good fit.

Our cut-off time for same-day processing is 2:00 PM AEST, Monday through Friday. Orders received after this time will be processed the next business day. For more details, please visit our Cut-off Times & Holiday Schedules page.

Once your order is processed and shipped, you'll receive tracking information via email. You can also log into your client portal to track shipments in real-time and access delivery confirmation details.

For efficient order processing, please provide complete shipping addresses, item details (including SKUs if applicable), any special handling instructions, and your preferred shipping method. The more information you provide, the more efficiently we can process your order.

We partner with all major carriers in Australia including Australia Post, Startrack, Toll, TNT, DHL, and FedEx. We select the most appropriate carrier based on your shipment requirements, destination, and preferences.

Yes, we offer international shipping services to most countries worldwide. Rates and transit times vary depending on destination, weight, dimensions, and service level selected.

Shipping rates are calculated based on several factors including package dimensions, weight, destination, service level, and any special handling requirements. We offer competitive rates through our carrier partnerships and volume discounts.

Our warehouse facility is located in Archerfield, Brisbane, providing convenient access to major transportation routes throughout Queensland and Australia.

We use a sophisticated warehouse management system (WMS) that provides real-time inventory tracking, lot tracking, FIFO (First In, First Out) management, and detailed reporting. Our clients have access to inventory reports through our online portal.

Yes, we welcome clients to visit our facility. Please contact us in advance to schedule an appointment so we can ensure appropriate staff are available to meet with you and show you around.

We accept direct bank transfers, credit cards, and BPAY. For established clients, we offer monthly invoicing with payment terms.

Most clients are billed monthly for recurring services such as storage and fulfillment. One-time services may be billed at the time of service. We can customize billing cycles based on your preferences and volume.

We pride ourselves on transparent pricing with no hidden fees. Your contract will clearly outline all standard charges, and any potential additional charges (such as for special handling or after-hours service) will be discussed with you before they are incurred.