Privacy Policy

Introduction

Logistics Link ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our logistics and freight management services.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, ABN/ACN, industry, role/title
• Account Information: Username, password, preferences
• Shipping Information: Delivery addresses, consignee details, special instructions
• Payment Information: Billing address, payment method details (processed securely)
• Communication Records: Support tickets, emails, chat messages

Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• Usage Data: Pages viewed, time spent, click patterns, features used
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location based on IP address (with permission for precise location)
• Cookies and Tracking: Website preferences, session data, analytics information

Third-Party Information

We may receive information from:

• Carrier partners for shipment tracking and delivery updates
• Payment processors for transaction verification
• Business partners for service integration
• Public databases for address verification

How We Use Your Information

We use the information we collect to:

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with trusted third parties who provide services on our behalf:

• Carrier Partners: DHL, FedEx, Australia Post, and other shipping carriers
• Payment Processors: Secure payment handling and transaction processing
• Technology Providers: Cloud hosting, analytics, customer support platforms
• Professional Services: Legal, accounting, and business consulting services

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Respond to claims of illegal activity

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to confidentiality obligations.

Data Security

We implement comprehensive security measures to protect your information:

Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

Your Privacy Rights

Under Australian privacy laws, you have the following rights:

To exercise these rights, please contact us using the details provided below. We will respond to your request within 30 days, as required by Australian privacy legislation.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track visits for advertising purposes (with consent)

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and conduct analytics

Personal information is typically retained for 7 years after account closure or last interaction, in accordance with Australian business record-keeping requirements. Some information may be retained longer if required by law.

International Transfers

As part of our logistics services, your information may be transferred to and processed in countries outside Australia, including:

• Countries where our carrier partners operate
• Locations of our technology service providers
• Jurisdictions required for international shipping

We ensure appropriate safeguards are in place, including contractual protections and compliance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email for significant changes
• Post a notice on our website
• Obtain consent where required by law

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: